Frequently Asked Questions
Whether you’re attending an upcoming training or looking for information before you buy, here are some of the most commonly asked questions we’ve received. If you can’t find an answer to your question, just reach out to us for an answer and recommendations.
We’re monitoring the COVID-19 situation and adjusting the in-person schedule as needed, by offering online training with live instructors and rescheduling in-person dates for later in the year.
Currently, our in-person training schedule through May 31 has been postponed with dates rescheduled and posted on the website. Online training dates are also on the website and open for registration!
If you are registered for an in-person training after May 31, we will notify you via your contact information should CDC recommendations remain in place for restricting large gatherings. Bounteous plans to resume in-person training in June unless recommended otherwise.
If you’d like to change your registration to another option, please email firstname.lastname@example.org and we’ll work to place you in a new training.
We are currently waiving all transfer or credit fees for upcoming trainings that are affected by COVID-19. Please email email@example.com with specific questions or concerns.
While in-person training has been our “bread and butter” for years, we have expanded our offering to virtual, live online courses in the spring of 2020 to offer more flexibility for learning during the COVID-19 crisis. The content of the virtual training is similar to the in-person content, with some tweaks to the presentation to make it better for online consumption. As always, we will share presentation materials with attendees for later reference.
The online courses are not on-demand and recordings cannot be purchased. They are set on scheduled dates, live with an instructor and co-host via webinar software. While the day is shorter than an in-person session (5hrs vs 8hrs) the timing is adjusted to accommodate attendees in different time zones and allow more time for one-on-one conversations after class. Virtual attendees also have the option to schedule a 30 min followup call with the instructor, instead of our standard “Get Out of Jail Free card.
All registered attendees will be given instructions related to webinar software and technology recommendations prior to the start of the training week.
To get a head start, you can download the most recent version of Zoom. Attendees will have mic and webcams disabled upon entering the meeting, but can disable those features as needed for exercises. For the most part, the trainer will rely on the chat box in the meeting to talk to attendees.
In-person training begins with a light breakfast and registration at 8:30 a.m. Training officially starts at 9 a.m. and includes at least two breaks as well as lunch, served around noon. The trainer will wrap up class around 5 p.m. to leave time for questions and discussion.
Online training begins at 10 a.m. ET and runs until 3 p.m. ET, with a lunch break from 12-12:30. The trainer will schedule a break or two in the morning and afternoon as the class needs it.
Yes, we can work with you to accommodate special food needs for meals. Please fill out the dietary restrictions question during registration or email firstname.lastname@example.org with specific concerns.
Included with your ticket is a list of recommended hotels and transportation options. We will update each training confirmation page as needed if any special rates are available for hotels.
We do not have a dress code for training, but most people prefer business casual.
Yes, everyone who comes will be emailed the materials prior to the start of class to follow along with the presentation and demonstrations.
Yes! We do not provide laptops at training, and having access to the internet is vital. Laptops are highly recommended over tablets or smartphones because the Google platforms work best in a laptop/desktop environment. We do not have spare laptops at our courses.
Additionally, if you’re using a company laptop, please check with your IT department about potential issues with Wifi and firewalls. Everyone will be required to use Wifi during class, so having those permissions in place will make the morning go smoother! Please have the Chrome browser installed for the best browsing experience.
To take advantage of your training, it is highly recommended that you have access to your company’s accounts so you can learn and work with your own data.
“Edit” level access is recommended for Google Analytics 101 and 201, and required for 301. If you cannot gain the required Google Analytics access, please create an account on Google’s demo site – Details here. Our trainers reference the Google Merchandise Store throughout class.
If for some reason you cannot access your company’s Google Ads accounts please send an email to email@example.com for some more recommendations to prepare for the training day.
It is recommended that you have Edit access if at all possible for Google Analytics 101 and 201. Edit access is absolutely necessary for Google Analytics 301. If you are unable to get this level of access to company accounts please create a personal account to use in class.
For Google Ads courses it is recommended that you have at least Standard access, preferably Admin level. It is also highly recommended that Ads attendees have access to their Google Analytics accounts with the same level of access.
The number of courses you choose to take during the week depends on your style of learning. Some attendees feel like two or three days of learning is their max, while others spend five days in class and power through to the end. To make the most of your time with us, we pack the 8 hours each day with information as well as provide time to answer specific questions.
Course combinations can be tricky – it’s a balance of what is offered during your training week and what would be most beneficial for you to take back to the office.
You can find out more information about some of our courses and possible combinations on the Choose The Right Training page.
With so many courses offered in the span of a week, we overlap courses where we find the least amount of conflict. On days with more than one course listed, you have to choose one to attend. Our recommendation is to choose the course that would be most beneficial at the moment and take the others when we return to town. Dates are listed online 4-6 months ahead of time!
Not sure which course to take? You can always ask to arrange a call with one of our trainers to get more information or check out our Choose Your Training page for recommendations on courses according to interests.
At this time we only offer a multi-day discount for individuals who attend more than one day of our Google Analytics or Search Advertising courses. You can save $50 by signing up for two Google Analytics courses, or $100 by signing up for all three. A $100 discount is given for signing up for both Search Advertising courses. All discounts are applied to your total at checkout.
A registration can be canceled for a full refund up to two weeks before the start of the training week (two Mondays before). Any time less than two weeks, the ticket is nonrefundable but is eligible for a transfer (fee of $100) to another date/location or to a colleague (free of charge).
It’s critically important to let us know as soon as you are unable to attend training – whether it’s a month away or the morning of the training. When we know before the course begins that you’re unable to attend, we can work with you to find the best solution for making up the course. However, if you do not notify us before the start of the course, you’ll be marked as a no-show and unable to transfer the course credit. We will not honor transfers for courses marked as a no-show.
We can transfer any registration to another date/location or to a colleague. If the transfer happens more than two weeks from the training week, it will be done at no cost. A $100 transfer fee per attendee will be applied should this occur less than two weeks from training. Payment of the fee will be required upon requesting the transfer.
All transfer requests must be made before the course begins. Once the course begins transfer requests cannot be honored.
There is never a fee to transfer the registration to a colleague for the same date/location.
We certainly understand that unexpected circumstances may prevent attendees from making their scheduled class, but we do not issue refunds if it is less than two weeks from the start of training. We will work with you to reschedule your course for another date.
Yes, you can send a colleague in your place at no cost if you are unable to make it to training. Please give our office a call or email firstname.lastname@example.org to let us know of the change so the trainer is aware!
After transferring your registration, we cannot offer a refund even if it is two weeks prior to the training date. You could send a colleague in your place at no cost, or pay the $100 transfer fee for another date/location.
In the case that we do not have your preferred city on our schedule yet, you can place a credit on your account for the training. The credit is good for six months from the week of your originally scheduled training. The $100 transfer fee for the course will need to be paid at the time the credit request is made if the credit is less than two weeks from your original training date.
While we do offer Google Analytics and Ads consulting services, our training tickets are kept separate from consultant hours and cannot be exchanged.
Trainings are very rarely canceled, and usually only when the host city deems travel unsafe or prohibits public transportation. We will keep watch over evolving weather conditions and notify attendees should the class be delayed or canceled. In the event of a canceled class, we will work to place everyone in a makeup training, the next training date in that city, or at the location of their choice.
Individuals with weather-related incidents will be reviewed on a case-by-case basis.
Canceling courses is very rare, but will only be done in the best interest of all parties. We reserve the right to cancel training up to 10 days before the first scheduled training date. In the event that we must cancel class, all attendees will be offered the opportunity to transfer their courses to another date/location or a full refund of their courses without penalty.
Yes, there is an invoice option available during the checkout process, but may be turned off as we get within three weeks of the training date.
Invoices will be sent to the buyer listed on the order. Invoices are issued on Mondays and Thursdays each week by the accounting dept. Please note that the invoice only reserves, does not guarantee, your seat for training until it is paid in full.
All invoices must be paid by the Monday of the training week. Accepted payment methods include check and ACH transaction.
If you require an invoice as part of your company’s employee payment procedures and the option is not available, please give us a call at (877) 220-5862 or email email@example.com to request one.
Each of our trainers are required to work in their platform in their “day jobs” as consultants. Each class is taught by someone who works day-to-day in the interface and is familiar with the real world goals and issues associated with web analytics and digital marketing. Every trainer maintains individual qualifications for their respective areas (and then some!)
Our team loves digital marketing and analytics so much they write for our blog. You can even catch them during and after class to talk one-on-one about your projects.
You will receive a certificate from Bounteous for completing this course. Companies that perform Google Analytics or Google Ads work can apply to become Partners. Individuals can optionally take the free Google Analytics Individual Qualification exam as well as various Google Ads certifications exams. These exams are not part of our training, though past students have found our courses very helpful in learning the material necessary to pass the exams.
Our training courses are designed to give marketers, webmasters, and developers a thorough understanding of using Google Analytics in their work. Although it covers most, if not all of the content that the GAIQ exam tests for, it is not focused on the criteria of this test.
The Google Ads trainings are designed to give marketers and advertisers a practical knowledge of using the tools, including tips and tricks for faster and more thorough implementations and best practices to guide your strategy. Our courses cover most of the material necessary to pass the Fundamentals Ads exam, but our trainings are not only focused on the criteria of this test. We do have slides throughout the days that call out specific tricky scenarios that we know will appear on the test, and we always try to give exam tips and tricks to attendees who hope to pass the exam. Additionally, it’s always recommended to take advantage of the free practice tests and material from Google to enhance your training.
To become certified in Google Ads, you’ll need to pass one additional test in a “specialty” – like Mobile, Search, Video, or Display. Our courses will touch on these subjects but we do not have time to cover every topic in depth. Our trainers are all certified and have passed all of the exams – so take advantage of their knowledge and ask them about their experiences!.